The Resource Sharing and Circulation Services Specialist’s primary responsibility is to facilitate discovery and use of resources that are found anywhere in the world and borrow the materials on behalf of faculty, students and visiting scholars in an efficient, cost effective and user-friendly manner using specialized resource sharing systems, tools, websites, and best practices. To support day to day operation of essential face-to-face services to faculty and students, the specialist is cross trained in circulation services, reference services, technology and computer troubleshooting services, and provides training, mentoring, and supervising to the library student employees. Requires a detail-oriented person capable of prioritizing workloads to meet time sensitive demands. Must pay close attention to detail, be flexible, creative, and adaptable to continuous change and can work with resources and websites in languages other than English.
Essential Functions:
Essential Functions:
- Inter-library loan – Processes and tracks incoming inter-library borrowing and lending requests using specialized inter-library loan management software, the library’s integrated system, consortia systems and other web-based tools and systems following national and international standards. Uses specialized technology to create and manipulate digital documents. Tracks requests, resolves problems, and communicates with users.
- Courier shipping and tracking – Provides delivery of print resources domestically through the library’s courier service using specialized shipping software and tools and internationally through established protocols. Maintains and ensures accuracy of shipping database updating records as needed. Tracks delivery and resolves issues related to shipping with other libraries and the courier service.
- Customer service – Provides quality customer service to library visitors whether in person or remotely as the first and primary point of contact at the library service desk; interprets and applies policies following established procedures. Assists in providing research and reference support at point of need. Delivers technical support to library visitors; analyzes and resolves users’ problems related to building computing hardware, software, and peripherals. Creates a positive customer experience ensuring timely resolution of services.
- Supervises student staff – Collaborates with Access Services team members to develop training, supervise, and mentor over 50 student staff, ensuring professional, consistent, and quality services are provided to library users. Directly supervises up to 5 students assigned to ILL processes.
- Collaboration – Works in a team-based environment to achieve shared goals. Maintains awareness of current trends in library services and remains open and flexible in learning new technologies as needed. Maintains and communicates statistical data needed by the department to measure work performance and compliance.
Required:
High School Diploma or GED
1-3 years work experience
Preferred:
Bachelor’s Degree
*A well-rounded education and background with organizational skills, research skills and people skills is required, but if a person had significant experience developing research and organizational skills outside of the traditional educational environment of a 4-year degree program (particularly if that person had worked in a higher education information environment), that individual might be considered a viable candidate for the position
